evv99 Privacy Policy
This policy explains in detail how your personal information is collected, used, and protected on the evv99 platform.
1. Introduction
evv99 operates a secure and reliable online gaming and sports betting platform for players in Bangladesh. Protecting the privacy of your personal information is one of our top priorities.
This privacy policy ("Policy") describes how evv99 collects, uses, stores, and protects your personal information. This Policy applies to our website evv99.cam and all related services. By using our platform, you are considered to have agreed to the terms of this Policy. Please read it carefully.
evv99 is strictly for persons aged 21 and above. By registering, you confirm that you are over 21 years of age and that you have read and accepted the terms of this Policy.
2. Information We Collect
evv99 collects various types of information to provide its services. The different categories of that information are described in detail below:
2.1 Registration and Identity Information
When you open an account with evv99, we collect the following information:
- Full name and date of birth
- Email address and username
- National ID or passport number (for identity verification)
- Permanent address
- Preferred language and currency
2.2 Financial Information
To process transactions, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
- Deposit and withdrawal history
- Transaction time and amount
Important: We never collect your full bank PIN or payment password. Always keep this information private.
2.3 Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser and operating system information
- Login time, pages visited, and gaming activity history
- Betting patterns and game preferences
- Referrer URL and session duration
2.4 Identity Verification Documents (KYC)
For security and fraud prevention purposes, in certain circumstances we may additionally collect:
- Photo or scan of national ID card
- Recent bank statement or utility bill (as proof of address)
- Selfie or face verification photo
3. Purpose of Using Information
evv99 uses collected information only for specific and lawful purposes. We use your information for the following reasons:
- Account Management: Completing the registration process, verifying identity, and keeping your account secure.
- Financial Transactions: Ensuring deposits, withdrawals, and bonus processing are completed.
- Service Improvement: Personalizing your experience and improving platform performance.
- Customer Support: Resolving your complaints and questions.
- Fraud Prevention: Detecting unusual activity and ensuring account security.
- Responsible Gaming: Identifying signs of excessive play and providing related support.
- Legal Obligations: Complying with applicable laws and regulations.
- Communication: Sending important account notifications, promotional offers, and updates.
evv99 never sells your information to third parties for advertising purposes.
4. Sharing Information with Third Parties
evv99 may share your information with specific third parties in limited circumstances. In such cases, we always ensure appropriate protective measures are in place.
4.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your deposit and withdrawal processes. This information is used solely for transaction verification.
4.2 Technology and Game Providers
Some technical information may be shared with Pragmatic Play, Spribe, and other game developers to provide gaming services. These third parties are governed by their own privacy policies.
4.3 Legal Obligations
evv99 will be required to disclose information when necessary based on legal orders, court directions, or lawful requests from government authorities.
4.4 Fraud Prevention Agencies
Limited information may be shared with relevant agencies for the prevention of money laundering and verification of suspicious activity.
evv99 never sells or rents your information to marketing companies or unrelated third parties.
5. Cookies and Tracking Technologies
evv99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential Cookies: Required for the core functioning of the site — maintaining login state, session security, and so on.
- Functionality Cookies: Remembering your preferences (language, theme) and providing a personalized experience.
- Analytics Cookies: Monitoring site usage and collecting information to improve services.
- Security Cookies: Detecting fraudulent activity and unauthorized access.
5.2 Cookie Controls
You can manage cookies at any time through your browser settings. However, disabling essential cookies may disrupt some key functions of the site.
6. Data Security Measures
evv99 applies industry-standard technologies and practices to protect your information. Our security measures include:
- SSL Encryption: All data exchanged between the website and servers is encrypted using SSL/TLS technology.
- Data Encryption: Stored sensitive information is protected by advanced encryption algorithms.
- Access Controls: Only authorized personnel can access user information.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Firewall and Intrusion Detection: Detects and prevents unauthorized access attempts.
However, it is not possible to guarantee 100% security when transmitting or storing data over the internet. We make every effort, but in the event of any data breach, we will take prompt action and notify affected users.
7. Data Retention Period
evv99 retains your information for a specific period. The retention period depends on the type and purpose of the information:
- Account Information: Retained while the account is active and for a defined period after closure in accordance with legal obligations.
- Financial Transaction Records: Retained for an extended period in accordance with financial regulations.
- KYC Documents: Stored securely after identity verification and presented to relevant authorities when required.
- Communication History: Kept for a defined period to improve customer support quality.
If you request account closure and there are no legal obligations preventing it, we will delete or anonymize your personal information within a reasonable time.
8. Your Rights
As a user of evv99, you have the following rights over your information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted (where there are no legal obligations preventing this).
- Right to Restrict Processing: In some circumstances, you may request that processing of your information be limited.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
- Right to Object: You may object to marketing communications or profiling.
- Right to Withdraw Consent: You may withdraw consent at any time for information processed on the basis of your consent.
To exercise these rights, contact us via live chat or email. We will respond to your request within a reasonable time.
9. Underage Users
evv99 is strictly for persons aged 21 and above only. We do not knowingly collect personal information from minors. Through an age verification process at registration, we ensure that all users are of legally eligible age.
If we become aware that we hold information belonging to a minor, we will immediately delete that information and close the relevant account. If you suspect that a minor is using an account, please contact us.
10. Policy Changes
evv99 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
- A clear notice will be displayed on the website.
- Details of the changes will be sent to your registered email.
- The "Last Updated" date at the top of the page will be changed.
If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. We encourage you to review the policy regularly.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available on the website 24/7 in Bengali.
We will try to resolve your request as quickly and effectively as possible. Welcome to evv99's safe and transparent platform.