evv99 Terms and Conditions

1 General Introduction and Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between the evv99 platform ("Platform", "we", "our") and registered users of the platform ("you", "user"). By visiting the evv99.cam website, registering, or using any of our services, you are considered to have accepted these Terms in full.

Key Definitions

Below are the meanings of some important terms used in these Terms:

• "Platform" — The evv99 website, mobile site and all related services.
• "User" — Any person who has registered on the platform or uses its services.
• "Account" — The personal profile of each registered user.
• "Bonus Funds" — Money awarded through promotional offers, usable subject to specific conditions.
• "Real Money" — Actual funds deposited directly by the user.
• "Wagering Requirement" — The condition requiring a specified amount to be wagered before bonus funds can be withdrawn.

2 Account Registration and Eligibility

To register on the evv99 platform and use its services, the following eligibility requirements must be met:

• You must be at least 21 years of age. This platform is only for those aged 21 or above.
• You must be a permanent resident of Bangladesh.
• All information provided at the time of registration must be completely accurate and up to date.
• Only one account per person is permitted — multiple accounts are strictly prohibited.
• You must register on your own behalf; opening an account on behalf of someone else is not permitted.
• Registration may not be used for any professional or personal purpose that goes against the platform's policies.

3 Account Security and Verification

Ensuring the security of your account is your own responsibility. evv99 is not liable for unauthorized access to your account if you share your login credentials with others.

Security Guidelines

• Always keep your password confidential and change it regularly.
• Never share your login credentials with any third party.
• Always log out after using a public computer or shared device.
• If you notice any suspicious activity, contact us immediately.

KYC Verification

We may request identity verification ("Know Your Customer" or KYC) at any time. Withdrawals may be placed on hold until this process is completed. The following documents may be required:

• A clear photo of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method used.

4 Deposit and Withdrawal Policy

evv99 supports popular payment methods in Bangladesh. All transactions are secured through SSL encryption.

Deposit

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposited funds are generally credited to the account instantly.
• The payment method used for deposit and the method used for withdrawal must be the same.

Withdrawal

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: within 30 minutes to 3 hours.
• KYC verification must be completed before making a withdrawal.
• Withdrawals may be held until any active bonus wagering requirements are fulfilled.

Transaction Delays

In unusual circumstances or when additional verification is required, there may be a delay in processing transactions. In such cases, our support team will notify you.

5 Bonus and Promotion Terms

evv99 offers various bonuses and promotional offers. Each offer is subject to specific conditions and it is the user's responsibility to be fully aware of these conditions.

Welcome Bonus

• New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000.
• Wagering requirement before withdrawing bonus funds: 25 times (25x).
• Both the bonus funds and the deposited amount must be used to meet the wagering requirement.
• The welcome bonus applies only once per account.

General Bonus Policy

• Bonus offers must be claimed within the specified time limit.
• Multiple bonuses cannot be used at the same time unless specifically approved.
• If any bonus abuse or bonus arbitrage is detected, the bonus will be cancelled.
• evv99 reserves the right to change or cancel any bonus offer.

6 Gaming Rules and Fair Play

evv99 is committed to ensuring a fair and transparent gaming environment for all players. Our platform strictly follows a fair play policy.

Game Operations

• All games are operated by internationally recognized game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt and many more.
• Game outcomes are determined by an impartial Random Number Generator (RNG).
• Each game result is independent and does not depend on previous results.

Betting Limits

Each game has set minimum and maximum betting limits, which are displayed within the game interface. Additional restrictions on betting limits may apply when using bonuses.

Technical Issues

If a game is interrupted mid-session due to a technical fault or disconnection, evv99 will resolve the issue based on recorded game data. In such cases, our decision will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited. If any one of them is detected, the account may be immediately suspended or closed and the balance forfeited:

• Operating multiple accounts (in the name of the same person or a family member).
• Registering using a false identity or another person's information.
• Bonus abuse — such as collecting bonuses through multiple accounts.
• Collusion or gaining an advantage through secret coordination with other players.
• Playing games using software bots or automated tools.
• Exploiting technical faults on the platform.
• Money laundering or transacting funds from illegal sources.
• Threatening, harassing or behaving disrespectfully toward support staff.

8 Account Suspension and Closure

evv99 reserves the right to suspend or permanently close any account in the following circumstances:

• If any clause of these Terms is violated.
• If identity verification fails or false information is provided.
• If suspicious or fraudulent activity is detected.
• If the registered user is under 21 years of age.
• If the user requests account closure themselves.

Suspension Process

Where possible, we will notify the user by email before suspending an account. However, in cases of serious violations, immediate action may be taken without prior notice.

Balance Refund

In ordinary circumstances when an account is closed, the actual real money balance will be returned. However, in cases of fraud or breach of terms, the balance may be forfeited.

9 Responsible Gaming

evv99 places responsible gaming as its highest priority. We believe entertainment should be enjoyed in a safe and controlled manner.

• This platform is only for those aged 21 or above.
• You can set your own deposit limits, betting limits and session time.
• Using our Self-Exclusion feature, you can keep yourself away from the platform for a set period of time.
• Gambling addiction is a health issue — if you feel you are losing control, please seek help.
• For more information, visit our Responsible Gaming page.

10 Privacy & Data Protection

The protection of your personal information is very important to us. We collect and use your data for the following purposes:

• Account management and identity verification.
• Transaction processing and fraud prevention.
• Customer support and communication.
• Fulfillment of legal obligations.

We do not sell your information to third parties. However, limited data may be shared with service provider partners or when required by law. For more details, please read our Privacy Policy.

Our platform uses SSL encryption technology to keep all data transfers secure.

11 Intellectual Property & Content Rights

All content published on the evv99 website — including logos, designs, text, graphics, software, and other elements — is the property of evv99 or its licensors and is protected by international intellectual property laws.

• Reproducing, distributing, or modifying any content on the platform without prior written permission is prohibited.
• Viewing and printing pages for personal, non-commercial purposes is permitted.
• Third-party game software falls under its own intellectual property rights.

12 Limitation of Liability

evv99 is not liable for the following:

• Losses caused by internet disconnection or issues with the user's device.
• Delayed transactions due to third-party technology failures.
• Financial losses resulting from the user's own errors.
• Uncontrollable circumstances such as natural disasters, cyberattacks, or service suspension by order of a regulatory authority.

Our liability will at all times be limited to the maximum extent permitted by applicable law.

13 Changes to Terms

evv99 reserves the right to modify these terms at any time. In the event of changes:

• The updated terms will take effect from the date they are published on the website.
• For significant changes, a notification may be sent to the registered email address.
• Continuing to use the platform after changes have been made constitutes acceptance of the new terms.
• If you do not agree to the updated terms, please stop using the platform and contact us to close your account.

14 Contact & Complaints

If you have any questions, comments, or complaints about these terms or our services, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support — available directly on the website.

Complaints Process

Upon receiving any complaint, we generally provide an initial response within 48 hours. More complex matters may require further investigation, and we will keep you informed throughout. All complaints are handled with confidentiality.

These terms are written in Bengali and apply to players in Bangladesh. In the event of any dispute, the Bengali version will be considered the original document.